Making a Booking with Hooked on Canada
 Follow the below simple steps when making a booking

• First decide what type of tour (s) you wish to take. Make a note of the tours and booking codes and your dates if you are joining tours together. If you wish to have some help on your selection then please contact us.
• Check out flights or decide on how to get to the tour start and make sure flights are available at the cost you wish to pay - but do not make the flight booking yet.
• Enter the tour page and click on the BOOK THIS TOUR NOW button at the bottom of each page or from the Home Page click the book now button
• Here you can enter the tour details you wish to book along with the following items , Names of all persons in your party , an address for correspondence , Heights of each person ( if you are on a cycling holiday ) , any extra excursions and multiple tours.
• You will then be forwarded to our payment page where you can choose to send us a cheque for the deposit ( UK Residents ) or pay by credit card on our next very secure page. A deposit of £75  per person ( some activities may require a larger deposit , the tour page indicates if this is the case ) is needed to secure your reservation , before doing so check out the booking conditions
• At this point it should be noted that according to UK LAW we are obliged to follow the UK Package Travel Directive. Your money is therefore secure via our insurance backed travel bond , details of which you can read below. We are also members of UK Incoming the former British Incoming Tour Operators Association further guarantee of our quality of service.
• On receipt of the deposit we shall confirm your booking usually within 48 hours ( occassionally it can take a little longer).
• At this point you can make your flight reservations ( the booking process usually takes 48-72 hours )
• 8 Weeks before departure the balance of the holiday is due and you can send us the balance at this time . We shall email you a reminder at this time. We have a surcharge of 1.5% on cards for the balance of holiday payments.
• We post 1 tour package per room or 1 tour package per family group to you around 2-3 weeks before your departure

Your Financial Security
In accordance with “The Package Travel, Package Tours Regulations 1992” all passengers booking with Hooked on Cycling are fully Insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Hooked on Cycling.

A certificate detailing this cover will be posted to each and every passenger as evidence of cover within 2 weeks of our booking confirmation.  Please ensure that you receive the appropriate certificate(s) for your booking.

If due to reason outside our control this certificate is lost by the postal services , the unique certificate number to your booking shall be emailed to you along with procedure for claims.

This insurance has been arranged by Towergate Chapman Stevens through igi Insurance Company Limited

Cycling and Walking Holidays
All our cycling and walking holidays are self guided.  On our cycling holidays in Quebec and Nova Scotia this means that you are given route notes, maps, our comprehensive guide book and tourist information of the area you are cycling in .  Your luggage will be transferred from hotel to hotel while you enjoy the cycling experience at your leisure.  You are an emergency local contact number to ring if you have any major problems.
Our Walking holidays and fly drive walk tours. We provide driving instructions to all the key walking areas in the region along with the suggested walks and the notes associated with them. You will have a local contact number in case of problems.   

Cycling Tour grading
We use a very simplified grading system to help you choose a tour , but this grading is only a guide , many factors make a tour easier or harder like wind conditions , quality of the roads and your physcial condition.
Level 1: Easy biking in nearly flat terrain , ideal for people with little or no cycling experience. The daily distances are approximately between 30-50km 18-30 miles.
Level 2: Cycling in flat to hilly areas where you cannot avoid some hills sometimes steep but short. The daily distances between 30-65km 18-40 miles. You should be cycling at least 1times per week for this level of tour or take part in some weekly exercise.
Level 3: Some strenuous cycling stages where hills cannot be avoided. Some cycling experience is needed and you should be cycling at least 1-2 times per week as practice. Distances between 30-70km , 18-45 miles
Level 4: For our most experienced cyclists , you should be cycling at least 2-3 times per week and cycling at least 30-40 miles each time. These tours will be in a hilly terrain where climbs are longer and steeper. You must have good physical condition.
Level 4+: A special grade for our cyclists in Training.

Walking Tour Grading
Level 1: Walks of 3-4 hours in flat to slightly hilly terrain using well kept paths. Your luggage is always transported.
Level 2: Easy walks interspersed with more strenuous walks. Walks of 4-5 hours per day in hilly to mountainous regions using well kept or sontey paths. Your luggage is always transported.
Level 3: Walks with strenuous walks of between 5 to 7 hours sometimes carrying a backpack with over night items for 1 night ( like to mountain huts ) Height differences on average maybe be 500m to 1000m per day. Tracks maybe not be well made and some map reading skills maybe needed.
Level 4: Heavy walks in high mountains with walks for 6 to 8 hours and with heights differences up to 1200m per day . Experience in mountain terrain is expected.

Cycle rental
On our Canadian Cycling tours our bikes are 21 speed hybrid style bikes. On our Lac St Jean tour in Quebec children’s bikes and trailers are available on request.

Accommodation
We use accommodation primarily in Local Tourist Board graded hotels, guest houses ,country inns on a bed and breakfast basis . All are chosen for their accessibility to the route and warmth of welcome. We try and find accommodation which is interesting and we are sure all our providers of accommodation will show an active interest in your tour progress.  The type of accommodation on each tour is mentioned in the what is included section Some of our tours we have graded the accommodation Economic , Standard , Superior. These in general refer to Economic 2-3 star , Standard 3-3.5 star , Superior 4-4.5 star.

Insurance
It is essential that travel insurance is purchased to cover cancellations , accidents , and repatriation. We have negotiated a policy with Travel and Personal Underwriters LTD which covers activity holidays and will also cover cycles and equipment to certain limits. We will not accept a booking unless you are insured either with this policy or with a suitable alternative. It is essential that if you are planning on joining an activity holiday that you make sure your insurance will cover you adequately

Activity Holidays.
Due to local regulations in Canada some of our activities require that you sign an activity waiver before you can take part in the activity. We usually send you this after payment of you holiday and we shall require this sending back to us signed before we can send the full tour package. 

Payment
We accept Mastercard , Visa , cheques ( UK residents only ) , wire transfers or bankers draft as payment methods.

Privacy Policy
Hooked on Cycling respects your privacy. We will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your booking and provide support. We do not sell your personal information. We only share your personal data with your consent, as required by law.  At any time you may contact us with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We do not hold any credit card information in our office once a booking has been confirmed and your card has been processed.

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